Tile Reviews

Thetileapp.com has a Standard Return and Refund Policy. Orders placed directly through the website can be refunded. If the purchase was made through another party, such as Amazon.com, that party should be contacted for return instructions. A Tile can be returned for a refund within 30 days from the day the Tile shipment was received. The order must be returned in good condition with its original packaging. Partial returns are not eligible for refund. For example, if 4 Tiles were ordered, all 4 Tiles must be returned to receive a refund.

To return an order, the customer care team provides a Return Merchandise Authorization number (RMA) along with instructions on how to return the order. It is recommended to use a shipping service that is able to track shipments (i.e., USPS, UPS, or FedEx) to track the shipment. Tile is not responsible for shipping costs associated with the return order. The return can be shipped Ground, Priority shipping is not required. Once the return is processed and approved, a confirmation email is sent with information on when to expect the refund. The refund is returned to the original form of payment.

As for the Shipping Policy, Tile currently ships to various regions including the U.S. and its territories, and several international locations. If a country is not on the list, orders can be placed through Amazon. For orders over $35, Tile offers Free Standard Shipping within the continental United States. The shipping cost for orders shipped outside the continental US is based on the destination.

Thetileapp.com offers a range of products and services designed to help users keep track of their belongings. The Tile app is available on the Apple App Store, Google Play Store, and the Microsoft Store. It's compatible with iOS, Android, and Windows devices. The app works with Tile-enabled devices to help users find their things.

The Tile Bluetooth trackers are small devices that can be attached directly to items like keys, wallets, and more. If an item is within Bluetooth range, the Tile app can ring the Tile tracker. If the item is far away, the app can show the item's most recent location on a map. Users can also double press the button on their Tile to make their phone ring, even when it's on silent.

The app also offers a Premium plan for a more robust finding experience. This plan includes features like Smart Alerts, which notify users when they leave something behind, and Item Reimbursement, which reimburses U.S. subscribers up to a certain limit if Tile can't find a lost item.

However, some users have expressed concerns about certain Tile products, such as the Tile Mate trackers, which have non-replaceable batteries. Critics argue that this design choice generates electronic waste and is a decision made to maximize profits.

Please note that this information is based on the latest available data and may not include all products and services offered by Thetileapp.com. For the most accurate and up-to-date information, it's recommended to visit the official website.

Thetileapp.com provides several methods for updating the payment method. If the subscription was made through the Apple App Store, the payment method can be updated in the device Settings. Tap [Your Name] at the top of the screen, then tap Payment & Shipping. Tap the current Payment Method, then edit the payment details. After editing, tap Done at the top right corner of the screen. If the subscription was made through the Google Play Store, the payment method can be updated in the Google Play app. Tap the Profile icon at the top right, then tap Payment & subscriptions, then tap Subscriptions. Select the Tile subscription, then tap Manage. Tap Update and follow the instructions. If the subscription was made on the Tile website or in the Tile app, log in to the account on Tile.com, select Billing & Premium on the left-hand side of the screen. To the right of Payment, select Edit. Enter the new payment information, then select Save. For subscribing to Tile Premium or Premium Protect, enter the credit card details or select PayPal to complete the purchase on the Payment Method page.

TheTileApp offers two subscription options: Tile Premium and Tile Premium Protect.

Tile Premium offers proactive features and services like smart alerts, and 30-Day Location History. The cost for this subscription is $2.99 USD per month or $29.99 USD per year.

Tile Premium Protect includes all Premium features plus up to $1,000 Item Reimbursement if Tile can’t find your things. The cost for this subscription is $99.99 USD per year.

Both subscriptions offer a 30-day free trial. The subscription pricing is subject to your local currency and may include additional Tax/VAT added to the price at checkout.

New subscribers can sign up for a 30-day trial period of Premium or Premium Protect and register items for reimbursement. If you sign up for Tile Premium or Premium Protect in the Tile app or on the Tile website and it's your first time doing so, you will not be charged until the end of your 30-day free trial. After that, you'll be charged on your renewal date, either monthly or yearly, depending on which plan you choose. If you do not want to be charged, remember to cancel your subscription before your free trial ends.

Please note that refunds are currently not offered for Premium or Premium Protect. If you previously had a 30-day free trial, you will be charged and your subscription will begin immediately.

There is also a bundle offer for new Tile Premium customers only. Only new Tile Premium subscribers are eligible for a free 3-month trial to Premium through the Tile bundle offer. If you currently have a Premium subscription, the subscription will not be added or extended by 3 months. If you had a previous Premium subscription, you are not eligible for the free 3-month free trial Premium offer. Upon signing up, you will be charged the yearly Premium subscription rate.

For complete details, please view the Terms and Conditions at the bottom of the Tile website page.

Reviews for Thetileapp.com show a mix of positive and negative experiences. Some users have expressed dissatisfaction with the product's performance and customer service. For instance, one user mentioned that the Tile Mate trackers now have non-replaceable batteries, which they felt was not environmentally friendly. Another user expressed frustration with the product not working as expected, even when their phone and keys were in close proximity. On the other hand, there were also positive reviews where users found the Tile app useful in tracking their lost items. However, it's important to note that these are individual experiences and may not reflect the overall quality of the product or service. Please consider these reviews along with other factors when making a decision.

Tile products come with a 1-year warranty. This warranty covers defects in the product for a period of one year from the date of purchase. The warranty does not cover customer misuse, negligence, physical, or chemical abuse, and installation defects. All warranty claims must be reported immediately, and failure to report any warranty claim within 30 days of defect discovery will void the warranty. All products must be inspected prior to installation, and visual defects or nonconformities apparent prior to installation voids the warranty. Tile Premium and Premium Protect subscribers get exclusive access to the Worry-Free Warranty. If a Tile product stops working within the one-year warranty period, the user can contact Tile for a possible warranty process. Tile Premium members are also eligible for up to $100 in reimbursement with Premium, or up to $1,000 if they upgrade to Premium Protect, if they lose something and Tile can’t locate it. Please note that these details are subject to change and it's always best to check the latest information from the official Tile website or product documentation.

The Tile Premium plan is a subscription service that offers exclusive features and services for Tile products. It includes proactive features like smart alerts and 30-Day Location History. Smart alerts send a notification when you leave something behind, helping you to never worry about leaving without important things. The 30-Day Location History allows you to retrace your steps with an extended history of all the places your Tile has been over the past 30 days. The plan costs $2.99 per month or $29.99 per year.

There's also the Tile Premium Protect plan which includes all the features of the Premium plan plus up to $1,000 Item Reimbursement if Tile can’t find your things. This plan costs $99.99 per year. Both plans offer a worry-free warranty, providing replacements for any damaged or defective Tiles during your subscription period.

Please note that these plans cannot be gifted. Also, the prices and features mentioned are as of the latest available information and may vary. For the most accurate and up-to-date information, it's recommended to visit the official Tile website or contact their customer service.